Privacy Policy
Opus Formed Pty Ltd
Effective date: 26 October 2025
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
This website is operated by Opus Formed Pty Ltd (Opus, we, us, our), ABN 73 686 626 602, registered domestic builder (unlimited) CDB-U 101879, based in Victoria, Australia.
2. Scope
This policy explains how we collect, use, disclose, and protect personal information when you visit our website, enquire about services, register for open viewings, apply for services, or interact with us via email, phone, social media, or in person.
3. The information we collect
Depending on your interactions, we may collect:
- Identity & contact: name, email, phone, company, role, address/suburb.
- Project details: property location, budget range, timeline, preferences, design objectives.
- Marketing preferences: newsletter/updates opt-ins, event RSVPs.
- Usage data: IP address, device/browser type, pages viewed, referring pages, session timestamps, general location (inferred from IP).
- Communications: enquiries, meeting notes, correspondence.
- Supplier/partner info: where relevant for collaboration or procurement.
We generally do not seek sensitive information. If you provide it, you consent to our handling for the purpose you supplied it.
4. How we collect information
- Directly from you: forms, emails, calls, meetings, events.
- Automatically: via cookies, pixels and similar technologies (see Section 8).
- Third parties: marketing/CRM tools, analytics and advertising partners, social platforms (if you interact with our content), public sources, and referrers.
5. How we use information
We use personal information to:
- respond to enquiries and provide our services;
- send open day / viewing invitations and related event communications;
- operate, maintain, secure and improve our website and user experience;
- perform analytics and measure the effectiveness of content and advertising;
- conduct marketing and remarketing where permitted (you can opt out at any time);
- manage suppliers, partners and collaborations;
- comply with legal obligations and manage risk.
6. Direct marketing (Australia)
We may use your contact details to send you updates we consider relevant. You can opt out at any time using the unsubscribe link or by contacting us (see Section 13).
7. Disclosure of personal information
We may disclose personal information to:
- service providers (hosting, CRM, email, analytics, security, document storage, event tools);
- professional advisers (legal, accounting, insurance);
- partners/suppliers as reasonably necessary for a project or event you engage with;
- law enforcement/regulators where required or authorised by law;
- a purchaser or prospective purchaser in connection with a transaction (subject to confidentiality).
Some recipients may be located overseas (e.g., cloud/analytics providers). We take reasonable steps to ensure appropriate protections are in place.
8. Cookies, pixels and similar technologies
We use cookies, pixels and similar technologies (collectively, cookies) to operate our site, understand performance and reach people who may be interested in our work.
What we use
- Essential cookies (strictly necessary): enable core functions such as page loading, security and form submissions.
- Performance/analytics (first-party or third-party, e.g., Google Analytics): help us understand visits, traffic sources, pages viewed, session duration and interactions so we can improve the site.
- Advertising/remarketing pixels (e.g., Google Ads, Meta): measure the effectiveness of our marketing and help show ads that may be more relevant to you on other platforms.
What is collected
Cookies may record technical data such as your IP address (or a truncated/hashed form), device and browser type, pages viewed, referring pages, session timestamps and general location inferred from IP. We do not use cookies to read or store sensitive information.
How we use this information
To operate and secure the site; analyse aggregate usage and improve content and navigation; measure marketing effectiveness; and create audience segments for advertising/remarketing.
Your choices (no on-site cookie panel)
We do not currently provide an on-site cookie banner or settings panel. You can control cookies via:
- Browser settings: block or delete cookies, or send a “do not track” request. Blocking some cookies may affect functionality.
- Platform controls: manage ad preferences with major providers (e.g., Google Ads Settings, Meta Ad Preferences) and opt out of interest-based advertising where offered.
- Analytics controls: some analytics providers offer their own opt-out tools.
Third-party cookies
Third-party providers (analytics/advertising platforms) may set cookies in connection with our site and combine information collected on our site with information collected elsewhere, in line with their own privacy policies. We do not control third-party cookies.
Visitors from the EEA/UK
if you are located in the EEA or UK, non-essential cookies (e.g., analytics/advertising) will only be used where we have a lawful basis such as consent. Where required, these cookies will not be set unless and until consent is obtained via the applicable platform or a consent notice we may display from time to time.
Do Not Track
because there is no consistent industry standard for responding to DNT, our site may not respond to DNT signals. You can still manage cookies using the methods above.
9. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission or storage is completely secure; please contact us if you suspect any security issue.
10. Retention
We retain personal information for as long as needed for the purposes described, or as required by law. We may de-identify or aggregate information for analytics and improvement.
11. Access and correction
You can request access to, or correction of, your personal information by contacting us. We will respond within a reasonable period. If we refuse a request (where permitted by law), we will provide reasons and outline complaint options.
12. International visitors (EU/UK rights)
if you are in the EU/UK, you may have additional rights over your personal data (e.g., access, correction, deletion, restriction, portability, objection). To exercise these rights, contact us (see Section 13)
13. Contact
Privacy enquiries and requests:
Opus Formed Pty Ltd
Email: studio@opusformed.au
Postal: Suite 252, Level 2, 65 Dover Street, Cremorne VIC 3121
(Or contact us via the Contact page on this Site.)
14. Changes to this policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with the effective date.